Refund policy

Right of Withdrawal / Return Policy
In accordance with our policy, you have 30 days from the date of delivery to request a return or exchange, no questions asked.

For a return to be accepted:

• The item must be returned in its original condition and complete (packaging, accessories, manual).
• The product must be unused and in new condition to allow for resale.
• The purchase receipt must be included in the package.

Return shipping costs are the responsibility of the customer.

Defective or Damaged Items
If you receive a damaged package or a defective item, you may request an exchange or a full refund. Please contact us by email at contact@sunshade-garden.com and include photos of the issue to help us process your request quickly.

Return Process
For any return request, email us at contact@sunshade-garden.com. Once your request has been reviewed and approved, you will receive instructions with the return shipping address.

Refund
Once the item has been received and inspected, your refund will be issued to your original payment method. Processing times may vary between 7 to 14 business days depending on your bank or financial institution.